Non-profit Healthcare Network
Multi-site Healthcare Coverage That Lowered Use-of-Force Incidents
- The Situation
- A non-profit healthcare organization with five health centers and an administration building across Pierce County had inherited a security program from a previous provider that leaned on physical intervention. Staff were absorbing the stress of unpredictable encounters in patient areas, entryways, and parking structures.
- Our Response
- Diligence Security took over the program with a layered model: posted On-site Officers at the highest-traffic facilities, roaming Mobile Patrols connecting the remaining sites, and 24/7 emergency response for escalations after hours. Every Officer assigned to the account completes our Officer Integration Program, where verbal de-escalation and disciplined decision-making are trained well beyond the state minimum.
- The Outcome
- Use-of-force incidents dropped dramatically compared with the previous security company, and criminal activity on the properties was reduced. Just as importantly, the organization's employees report a markedly better sense of security while they work. This remains our longest-standing Client relationship.
“We have been very satisfied with Diligence Security's excellent service and rapid response. Their Officers are professional, provide a visible deterrent, and have been a proactive partner in improving communication, reporting, and security awareness across our locations.”

