Can we staff an Officer only during our busiest hours?

Yes. Many Federal Way retail clients staff a single evening post covering closing hours rather than a full 24-hour presence, which delivers most of the benefit at a fraction of the cost.

How do Officers handle shoplifting or trespass?

Officers observe, document, and use verbal de-escalation. They enforce trespass under your written policy and coordinate with police; they do not pursue or use force beyond what Washington law allows.

Are Officers licensed in Washington?

Yes. All Officers hold a Washington guard card and complete our internal OIP training before working an independent post.

Federal Way, Washington in the Diligence Security On-site Officer service area

On-site Officers — Federal Way

On-site Security Officers in Federal Way, WA

Uniformed Officers stationed where the problem is — retail centers along Pacific Highway, office lobbies, and residential communities.

Request Coverage (253) 227-3565

Federal Way's retail volume along Pacific Highway and around The Commons draws steady foot traffic and the property crime that follows it. An On-site Officer changes the calculation for the people causing problems: instead of an empty lot and a distracted staff, there is a uniformed presence who watches, documents, and knows who has already been trespassed.

Retail and shopping center posts

Our retail Officers work the sales floor perimeter, entrances, and parking lot, focusing on the closing window when staff are most exposed. They escort employees to vehicles, clear entryways, and build a written record of repeat offenders that supports a lawful trespass rather than an argument at the door.

Office, medical, and residential posts

For offices and medical buildings, the job is access control and calm authority: badge and visitor management, after-hours lockup, and being the person tenants can find when something feels wrong. In multifamily communities, a stationed Officer during evening hours reduces the calls property managers field at midnight.

Consistent Officers, verified performance

Every Federal Way post is covered by a small, consistent roster with Supervisor spot-checks and written shift reports delivered to you. Where the property also needs after-hours coverage between staffed shifts, a Mobile Patrol route fills the gap, and 24/7 Emergency Response handles alarm calls.

Learn more about On-site Security Officers and our Federal Way service area.

Proven in the field

Deployments Behind This Service

Non-profit Healthcare Network

Multi-site Healthcare Coverage That Lowered Use-of-Force Incidents

The Situation: A non-profit healthcare organization with five health centers and an administration building across Pierce County had inherited a security program from a previous provider that leaned on physical intervention. Staff were absorbing the stress of unpredictable encounters in patient areas, entryways, and parking structures.
Our Response: Diligence Security took over the program with a layered model: posted On-site Officers at the highest-traffic facilities, roaming Mobile Patrols connecting the remaining sites, and 24/7 emergency response for escalations after hours. Every Officer assigned to the account completes our Officer Integration Program, where verbal de-escalation and disciplined decision-making are trained well beyond the state minimum.
The Outcome: Use-of-force incidents dropped dramatically compared with the previous security company, and criminal activity on the properties was reduced. Just as importantly, the organization's employees report a markedly better sense of security while they work. This remains our longest-standing Client relationship.

“We have been very satisfied with Diligence Security's excellent service and rapid response. Their Officers are professional, provide a visible deterrent, and have been a proactive partner in improving communication, reporting, and security awareness across our locations.”
Letter of recommendation, Non-profit Healthcare partner — Pierce County, WA

Protect your people with a Team you can trust and verify.

Request a professional site evaluation or immediate emergency deployment. Local Supervisors respond fast across the Puget Sound.

Request Coverage (253) 227-3565

Federal Way On-site Officers Questions

Can we staff an Officer only during our busiest hours?: Yes. Many Federal Way retail clients staff a single evening post covering closing hours rather than a full 24-hour presence, which delivers most of the benefit at a fraction of the cost.
How do Officers handle shoplifting or trespass?: Officers observe, document, and use verbal de-escalation. They enforce trespass under your written policy and coordinate with police; they do not pursue or use force beyond what Washington law allows.
Are Officers licensed in Washington?: Yes. All Officers hold a Washington guard card and complete our internal OIP training before working an independent post.