Non-profit Healthcare Network
Multi-site Healthcare Coverage That Lowered Use-of-Force Incidents
- The Situation
- A non-profit healthcare organization with five health centers and an administration building across Pierce County had inherited a security program from a previous provider that leaned on physical intervention. Staff were absorbing the stress of unpredictable encounters in patient areas, entryways, and parking structures.
- Our Response
- Diligence Security took over the program with a layered model: posted On-site Officers at the highest-traffic facilities, roaming Mobile Patrols connecting the remaining sites, and 24/7 emergency response for escalations after hours. Every Officer assigned to the account completes our Officer Integration Program, where verbal de-escalation and disciplined decision-making are trained well beyond the state minimum.
- The Outcome
- Use-of-force incidents dropped dramatically compared with the previous security company, and criminal activity on the properties was reduced. Just as importantly, the organization's employees report a markedly better sense of security while they work. This remains our longest-standing Client relationship.
“It is my pleasure to recommend Diligence Security for your security needs. We have been contracted with Diligence Security for the past 3 years and have been very satisfied with their excellent service and rapid response to our security needs. Diligence Security currently provides on-site security for 5 health centers and administration building locations that are spread throughout Pierce County. They also provide additional day-time security patrols to all sites and provide after-hours response when called. The patrol officers are professional and respond rapidly in an appropriate manner while providing a visual deterrent to potential crime at our locations. Diligence Security has been a proactive partner with the Community Health Care team to create improved communication and reporting at all of our locations and helps identify security deficiencies. We are highly satisfied with the security services provided by Diligence Security. They are a reliable, professional, and results-oriented security partner. We highly recommend them to you for your security needs.”