Non-profit Healthcare Network
Multi-site Healthcare Coverage That Lowered Use-of-Force Incidents
- The Situation
- A non-profit healthcare organization with five health centers and an administration building across Pierce County had inherited a security program from a previous provider that leaned on physical intervention. Staff were absorbing the stress of unpredictable encounters in patient areas, entryways, and parking structures.
- Our Response
- Diligence Security took over the program with a layered model built on about 25 Officers. Posted On-site Officers cover the lobby, access control at the front door, the parking garage and parking lot, the hospital interior and exterior, and the administrative buildings from open to close, with roaming Mobile Patrols connecting the remaining sites, and 24/7 emergency response for escalations after hours. Every Officer assigned to the account completes our Officer Integration Program, where verbal de-escalation and disciplined decision-making are trained well beyond the state minimum.
- The Outcome
- Use-of-force incidents dropped dramatically compared with the previous security company, and criminal activity on the properties was reduced. Just as importantly, the organization's employees report a markedly better sense of security while they work. This remains our longest-standing Client relationship.
“We have been very satisfied with Diligence Security's excellent service and rapid response. Their Officers are professional, provide a visible deterrent, and have been a proactive partner in improving communication, reporting, and security awareness across our locations.”