OIP 2: Advanced Development for Proven Officers

Who OIP 2 Is for

OIP 2 is not a first-week orientation. It is advanced training an Officer earns only after completing OIP 1 and passing probation. Where OIP 1 establishes the legal and operational foundation every Officer must have before holding a post, OIP 2 develops the human skills that separate a genuine professional from a warm body in a uniform — how to read a person, build rapport in seconds, and resolve tension long before it becomes a physical confrontation.

Driver's Safety and Defensive Driving

Because vehicle collisions are one of the leading causes of serious injury in our line of work, OIP 2 opens with a rigorous driver's-safety module: vehicle maintenance and pre-trip inspection, controlling speed for road and weather conditions, eliminating distractions, signaling and predictable maneuvering, and defensive "what if" thinking. These skills directly protect the Officers behind the wheel of our Mobile Patrol fleet and the Clients who rely on them.

Idealisms, Universal Laws, and Mindset

Diligence Security Officers are taught a shared operating philosophy — Engineer, Educate, then Enforce and Ask, Tell, Make — alongside the values of being fair, firm, and consistent. Officers learn to identify as lifelong learners, to grow deliberately outside their comfort zone, and to manage their own state before managing anyone else's. This mindset is what allows our Officers to stay calm, professional, and solution-focused under pressure.

Health, Fitness, and Mission Preparation

An Officer who is rested, healthy, and clear-headed makes better decisions. OIP 2 covers daily routine, sleep, diet, exercise, stretching, hygiene, and continuous learning — practical habits drawn in part from longevity research and the world's "Blue Zones." We invest in the whole person because a prepared Officer is a dependable Officer for our Clients.

Behavioral Profiling and the Enneagram

Officers study a structured model of personality — including the nine Enneagram types, their core desires and fears, and their healthy and stressed states — so they can quickly understand who they are speaking with and adapt their approach. Understanding what drives a person's behavior is the first step to influencing it peacefully.

Trauma Response and Crisis Intervention

OIP 2 teaches the four trauma responses — fight, flight, freeze, and fawn — and how to recognize and respond to each. Officers learn voluntary and involuntary crisis intervention, types of trauma, and grounding techniques, giving them tools that support our 24/7 Emergency Response work with genuine skill rather than force.

Face Reading and Reading People

Building on the profiling module, Officers study observational face reading and other non-verbal indicators, learning to read patterns rather than isolated behaviors. The guiding principle throughout is simple: people won't care how much you know until they know how much you care.

Rapport: Body Language, Tone, and Words

Officers are trained in the mechanics of rapport — that roughly 55% of a message is body language, 38% is tone, and only 7% is the words themselves — and how to align all three. Combined with our MRC framework (Meta, Rapport, Compliance) and V.D.S.P. approach, Officers learn to gain voluntary compliance through connection and clear communication, reserving physical intervention for genuine emergencies.

De-escalation Language and Influence

A large portion of OIP 2 is devoted to the language of de-escalation: permissive, naturalistic, and authoritative instructions, embedded commands, conversational power words, presuppositions, storytelling and metaphor, and speaking to a person's dominant sense (VAKOG). Officers also study signs of deception. These are the tools that let a Diligence Security Officer talk a situation down instead of forcing it down — the core of our commitment to Protecting people, not property.

Officer Safety and Scenario Response

OIP 2 closes where it matters most — Officer safety. Officers work through intelligence and situation reports, exfiltration planning, and realistic scenario-response drills so that when a situation cannot be de-escalated, they protect themselves and everyone around them. Officer safety is never optional.

Continuing Advancement Beyond Probation

Duty belt issuance and handcuff and pepper spray training happen at the end of an Officer's probationary period after OIP 1. OIP 2 builds on that foundation with the advanced communication, behavioral, and safety skills that support promotion into senior Officer, Patrol Officer, and Supervisor roles across the Company. See our Careers page for the full advancement path.

Guard-Card Endorsement for Partner Companies

OIP 2 is one of the most advanced private-security curriculums in the region, and it is available to partner companies. If you operate a security company and want your Officers or guards trained to a genuine professional standard for their guard-card endorsement, we would like to hear from you. Explore the Officer Training overview, read the OIP 1 curriculum, or view Careers.